Discover the SaberSource Process for Help Desk:
A new and innovative method of providing IT support services.

Utilizing the latest in remote control and process management technology, SaberSource has discovered that IT support services from Server to Desktop can be provided to customers Faster, Better, and more Economically than the traditional methods of providing support.

SaberSource currently supports most applications and operating systems available including:

• Windows XP
• Vista
• MAC OS
• Blackberry Enterprise Server
• Linux
• Microsoft Office
• Lotus Notes
• Major Accounting systems
• Databases
• SQL Server
• Microsoft Exchange
• SharePoint Portal
• Cisco Products
• Sonicwall Products
• Watchguard Products

SaberSource supports all these systems Faster, Better, and more Economically.

Faster

Your employees will get the support they need faster than your current IT staff is capable delivering. On average, your users will have a SaberSource Engineer solving your problem within two minutes of receiving your ticket. The IT Industries average for resolving tickets is 13 minutes from tier 1 support. Using the SaberSource Process the SaberSource averages about 5 minutes. That is not when problem solving is started, but rather when problems are solved.

The Industry average for tier 1 support problem resolution is only 50%. The SaberSource Process allows SaberSource Tier 1 to solve problems 90% of the time. That means the first engineer you talk to is most likely going to solve the problem. No need for escalation. No need to wait for a more experienced tech. No need to wait for someone to show up at your location. You are back to productivity faster!

Better

SaberSource Support staff are Engineers. They are not techies with ad hoc experience and poor communication skills. Quality of personnel is crucial to the SaberSource Process. That means smarter, more educated, more experienced people are solving your employee's problems. How many times has your help desk or support person worked on a problem only to have it recur? This is because most help desk personnel only treat the symptoms of your computer problems without correcting the root causes. SaberSource Engineers go after the origin of computer problems so that they do not come back. The SaberSource Process also detects any recurring problems and alerts SaberSource staff to take corrective action.

Economical

The SaberSource Process is so efficient that you will pay 25% less for your IT support without sacrificing quality of service. SaberSource has streamlined the support process getting you to the quality personnel that you need to resolve your problems faster. In addition, the SaberSource Process incorporates the latest in automated preventive maintenance and notification technology. This is how the SaberSource Process allows businesses to pay less without sacrificing service.