In today’s soft economy there are many hard decisions—such as the best way to spend your IT budget and strike the right balance between on-site, remote, and insourced support services.
Superior IT maintenance and support positively impacts productivity, the delivery of products and services, client satisfaction, and revenue growth.
OnGuard streamlines the IT infrastructure maintenance and support process, fills the gaps in coverage, drives workforce productivity, and allows you to minimize and control costs—anywhere and at anytime.
There are no menus, long wait times, dropped calls, or re-routings. OnGuard Remote resolves computer, server, and network issues via remote control software.
Features
One click, chat-initiated remote access sessions eliminate menus and streamline resolution
Executive, dial-in phone support
Proactive, around-the-clock monitoring, preventative maintenance, re-configuration, and re-installation
Applying service packs, updates, and SW/HW upgrades
Checking applications, log files, HW stability, and hard disk space
Checking permissions and security
Remote Plus—Optional on-site support at an hourly rate
Elite—Optional bundled rate for remote and unlimited on-site support
Benefits:
24x7x365 service ensures business continuity
Fixed pricing—no surprises after contract signature
Remote control access and proactive IT support accelerate problem resolution and eliminate user frustration
Outsourced services minimize and control costs
Enterprise-grade performance at affordable, middle-market pricing
To make arrangements for a briefing on SaberSource’s diversified service offerings click here
For more information on SaberSource’s IT infrastructure maintenance and support services, click here to submit a request form or email sales at sales@sabersource.com.
