SaberSource Staff Augmentation at Brownstein Group Significantly Improves
IT Infrastructure Management, Monitoring and Support
Challenges
Brownstein Group is a premier brand-identity agency based in Center City Philadelphia which serves industry-leading clients including IKEA, Microsoft Corporation, Siemens and Comcast. Brownstein Group relied on one internal IT Manager and one IT consultant, which put them in a vulnerable position – if the employee became ill, left for vacation, quit or the consultant was not available, the entire organization would be without any technology support. In addition, having one person and a consultant manage their IT infrastructure meant they lacked the resources to implement new IT projects, and there was not enough strategic, forward-thinking initiatives. Brownstein Group recognized the need for a long-term IT strategy that would better support the agency. They sought an IT support provider that would make them confident in their technology infrastructure and be able to provide high service levels.
Solutions
SaberSource assessed that Brownstein Group would benefit from staff augmentation and managed support. Continuity was ensured by retaining Brownstein's full time IT technician on site. By backing that technician with its full resources, SaberSource was able to provide backfill capability, support assistance and escalation through its systems engineers as well as CIO-level guidance to Brownstein Group's senior management. In addition, SaberSource's OnGuard™ Infrastructure Management, Monitoring and Support was also an integral part of its IT solution for Brownstein Group. OnGuard™ is an all-encompassing services package that allows SaberSource to manage customer's IT networks and infrastructure.
Results
Since SaberSource began supporting Brownstein Group, three key projects have been completed. These include: Replacement of Brownstein's switch infrastructure resulting in substantially improved network performance and reliability; Replacement of Brownstein's firewall solution greatly improving security; and updating the agency’s UPS power backup systems which improved system uptime in the event of a power interruption. "We chose SaberSource to fill the role as our IT support provider because we valued their enthusiasm and reliability, robust experience in the IT industry, and commitment to the success of their clients. We wanted an IT service provider that we could trust; SaberSource was responsive and easy to contact. SaberSource had the knowledge and resources to help us, as well as the motivation to form a sincere relationship with us. The guidance and package of services that SaberSource offered were fit to our needs and critical in resolving our IT issues," said Marc Brownstein, President and Chief Executive Officer of Brownstein Group. SaberSource was able to augment Brownstein Group's IT infrastructure, reduce the agency's operating costs, improved their employee productivity, and enhanced delivery of their client services. Instead of worrying about their IT, Brownstein Group was free to focus on their primary goal: serving their clients.
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SaberSource Significantly Improves IT Infrastructure Management,
Monitoring & Support at Klein Hersh International
Challenges
Klein Hersh International is a Life Sciences Industry recruiting agency. Their executive recruiters are immersed in all careers and aspects involved in the drug development lifecycle. Clients include leading biotechnology, pharmaceutical and medical device organizations. They also offer secured key hires for leading outsourcing organizations servicing the Life Science market. Their organization consists of approximately thirty full time employees. Fern Klein is responsible for Klein Hersh International's office operations and technology. Through 2007, Klein Hersh was using a sole proprietor for IT support, but she had become unhappy with the service her company received. She knew Klein Hersh needed a stronger IT partner to ensure that the company's computer systems could satisfy the group's needs.
Solutions
The turning point came in 2008 when Fern received a sales call from SaberSource. After years of living with an unpredictable network that required more of her attention than she wanted to give and dealing with a one-person break-fix IT service provider, SaberSource offered a different approach: true around the clock support that provided a comprehensive, knowledgeable staff, and strategic vision.
After an evaluation, she decided to engage SaberSource for full IT support. Since then, SaberSource has supported Klein Hersh International with a mixture of on-site and remote resources. The desktop workstations were configured to allow remote access to employees. The network firewall was upgraded and reconfigured to maintain an internet connection in the event of an Internet service provider outage. These systems are remotely monitored by SaberSource 24 hours-a-day.
Results
Fern says, "Working with SaberSource has made my job easier. They have a pro-active approach to our technology needs and address issues quickly. Other employees have told me that when they get phone support from SaberSource, the people are very courteous, patient and helpful." Fern also states, "We knew we didn't want to hire an internal IT person. We chose SaberSource as our IT Support Solution. They have a team of extremely knowledgeable professionals working around the clock to service our needs. There has never been a time that a crisis hasn't been addressed immediately."
» Download a PDF of the Klein Hersh Case Study
